Tuesday February 5 2007

Travel the world from your living room with Fraser Eagle

Fraser Eagle customers Jean and Jack Hurst get advice from travel consultant Claire Holt

Holidaymakers in East Lancashire can now get face-to-face travel advice in the comfort of their own home following the launch of a new service from Fraser Eagle.

The company’s travel division, Fraser Eagle Worldchoice & Tours, has launched a Personal Consultation Service to offer greater flexibility to its customers and compete with internet holiday retailers.

The new service means customers can arrange to receive FREE travel advice at a time and location to suit them, including during their lunch break at work, or in the evening when they’re sitting comfortably in their own armchair.

“From the feedback we have had from customers, and from our own research, it’s clear holidaymakers want to be able to discuss their holiday options at a time to suit them,” says Steve Sowerbutts, operations manager for Fraser Eagle Worldchoice and Tours.

“The popularity of the internet means more people are booking at home, but we’ve found people still like to discuss possible destinations, attractions, hotels and other excursion options face-to-face.

“Our team of well-travelled and experienced travel consultants can meet that demand and that’s why we have launched this exciting new service.”

To support the introduction of the Personal Consultation Service, Fraser Eagle Worldchoice & Tours is merging its two travel shops to one site at its Padiham headquarters to free up staff to be able to visit customers at a time that suits them.

The Padiham travel shop, just off junction 8 of the M65, offers easier access and plentiful free car-parking.